Information for passengers

THIS INFORMATION ONLY APPLICABLE FOR PASSENGERS BOOKED ON FLIGHTS WHERE AVION EXPRESS MALTA ICAO PREFIX “MLH” IS INDICATED NEXT TO FLIGHT NUMBER ON PASSENGER TICKET. PLEASE CALL CHARTER PASSENGER SERVICE BY PHONE +37052058542. FOR FLIGHTS OPERATED BY AVION EXPRESS MALTA ON BEHALF OF OTHER AIRLINES PASSENGERS MUST REFER TO INFORMATION FOR PASSENGERS PUBLISHED BY THOSE AIRLINES. 

CHECK-IN

Passengers are only carried by the Airline if complete and valid travel documents, as well as a valid passport, ID card and visa if required, are presented during check-in. This also applies to any pets travelling with passengers.

Passenger check-in starts 2 hours before the estimated departure time and closes 40 minutes before the estimated departure time.

CABIN BAGGAGE

Only 1 piece of hand baggage per passenger is permitted in the cabin.

This item should weigh no more than 8 kg with the maximum dimensions 55 x 45 x 25 cm (including all handles, side pockets and wheels). It must be able to fit under the seat or in the overhead locker.

We strongly advise you to pack any liquids that you don’t need whilst onboard the aircraft in your hold baggage. However, if you do need to travel with liquids, please be aware of the following restrictions which apply to all liquids you wish to carry through an airport security checkpoint:

All liquids must be in individual containers not greater than 100 ml capacity. They must be placed in one transparent re-sealable transparent bag, no larger than 20 cm x 20 cm in size, and fit inside the bag so it can be closed.

Only 1 bag per passenger is allowed. The bag must be clear and re-sealable, such as ‘ziplock’ bags or bags with pressable seals. Larger bags or bags that are not sealable, such as fold-over sandwich bags are not allowed.

Each passenger must remove their clear plastic bag from their hand baggage and present it for X-ray screening.

Liquids in containers of more than 100 ml capacity can be packed in your hold baggage.

Exemptions to the liquids rule apply for liquid medicine or baby milk/food.

Any lithium batteries (protected against short circuit) or equipment containing lithium batteries MUST be in cabin baggage.

HOLD BAGGAGE

The weight of the baggage permitted for carriage in the hold of the aircraft is 20 kg per passenger. However, this may differ with flights to certain destinations. Please check with the tour operator for details of your specific flight.

The sum of the dimensions of Hold Baggage cannot exceed 158 cm (height + length + width). Any baggage that exceeds the set quantity (in weight, size, or item numbers) is regarded as excess baggage and is subject to fees described in item Baggage Charges.

MAXIMUM HOLD BAGGAGE PIECE WEIGHT

Health and Safety regulations require to limit the maximum weight per single item of baggage to 32 kg. Individual items or bags exceeding 32 kg cannot be accepted for carriage and passengers will be required to re-pack their luggage. This does not affect the baggage allowance.

BAGGAGE POOLING

Baggage pooling is allowed for passengers in the same booking, but the weight of one piece of checked baggage cannot exceed 32 kg.

RESTRICTED ARTICLES AND DANGEROUS GOODS

Dangerous Goods are items that could initiate safety-related risks for an aircraft and people on board the aircraft during a flight. Dangerous Goods are also known as restricted articles, hazardous materials and dangerous cargo. Dangerous Goods may only be transported after being packed accordingly by a cargo handling company holding specific approvals.

For safety reasons, the following items cannot be taken onto an aircraft. Please do not pack them in either hand luggage or checked baggage:

  • Flammable liquids and solids;
  • Oxidisers such as bleaching powders;
  • Organic peroxides;
  • Tear gas devices or any gas cylinders;
  • Infectious substances such as live virus materials;
  • Wet-cell car batteries;
  • Instruments containing mercury;
  • Instruments containing magnets;
  • Fireworks and pyrotechnics;
  • Matches;
  • Lighter fuel, paints, thinners;
  • Poisons, arsenic, cyanide, weed killer;
  • Radioactive materials, acids, corrosives, alkalis, caustic soda;
  • Creosote, quicklime, oiled paper;
  • Vehicle fuel system components which have contained fuel;
  • Explosives, ammunition, detonators and related equipment;
  • Smoke canisters and smoke cartridges;
  • Hoverboards, self-balancing single or multi-wheels, mini segways.

International Air Transport Association (IATA) Dangerous Goods Regulations describe in detail which Dangerous Goods may be transported by air, in what quantities, and how they should be packed.

IATA provisions for passengers and crew you might find here.

Besides the transportation restrictions on Dangerous Goods, there are also restrictions on transporting sporting goods, kitchen utensils, tools and other things with sharp edges or points capable of injuring someone.

You are required to surrender any prohibited items you are carrying before boarding your flight. Airports and airlines are under no obligation to store or return any surrendered prohibited items. Surrendered prohibited items will be disposed of.

Portable electronic devices with lithium batteries

Portable electronic devices for personal use, powered by lithium-metal or lithium-ion cells or batteries may be carried by the passengers and crew. The batteries must not exceed 2 g of lithium for lithium-metal batteries and 100 Wh for lithium-ion batteries.

This size generally covers such consumer electronics as digital cameras, mobile phones, laptops, tablet computers, e-readers, handheld games and medical devices, as portable oxygen concentrators (POC).

Checked baggage: Yes

Hand baggage: Yes

Carrier’s approval required: No

Lithium battery-powered e-cigarettes

E-cigarettes, including e-cigars, e-pipes, and other personal vaporizers may be carried in the cabin bag only. The batteries must not exceed 2 g of lithium for lithium-metal batteries and 100 Wh for lithium-ion batteries. This size covers most e-cigarette batteries.

Checked baggage: No

Hand baggage: Yes

Carrier’s approval required: No

Lithium battery-powered electronic devices

Portable electronic (including medical) devices powered by lithium-ion batteries with a Wh rating exceeding 100 Wh but not exceeding 160 Wh, or portable medical devices powered by lithium-metal batteries with a lithium content exceeding 2 g but not exceeding 8 g may be carried by the passengers and crew. This size generally covers large camera equipment, large drones and extended-life laptop batteries.

Checked baggage: Yes

Hand baggage: Yes

Carrier’s approval required: Yes

Spare lithium batteries

Spare batteries with a Watt-hour rating exceeding 100 Wh but not exceeding 160 Wh for consumer electronic devices and portable medical devices, or with a lithium content over 2 g but not exceeding 8 g for portable medical devices may be carried on board. These batteries must be individually protected to prevent short circuits. A maximum of two spare batteries may be carried in the cabin bag only.

Checked baggage: No

Hand baggage: Yes

Carrier’s approval required: Yes

Power banks are considered as spare batteries and can only be carried in the cabin bag, but do not require the carrier’s approval.

PLEASE NOTE: small lithium battery-powered personal transportation devices including hoverboards, self-balancing single or multi-wheels, and mini segways are considered as dangerous goods. These devices are NOT allowed in either hand or checked baggage due to safety concerns about their batteries catching fire.

SPECIAL AND SPORTING ITEMS

Bikes

Only non-motorized bicycles accepted. Up to 190 cm (75in) in length, provided they are packed in a recognized bicycle bag and the following conditions are met:

  • Pedals have been removed or fixed inwards;
  • Handlebars fixed sideways;
  • Tires are deflated.

Diving Equipment

Only diving equipment listed below is accepted on Avion Express Malta Ltd., aircraft provided it is packed in a recognized kit bag and does not exceed the maximum dimensions and weight restrictions for checked baggage. Bags weighing more than 23 kg (51lb) may incur a heavy bag charge. Accepted diving equipment:

  • scuba regulator;
  • tank harness;
  • tank pressure gauge (pressure-sensitive devices may need special packaging; refer to the manufacturer for advice);
  • face mask;
  • fins;
  • buoyancy control device;
  • snorkel;
  • weight belt;
  • cylinder tank (must be empty and presented at check-in for inspection);
  • spear guns and harpoons (must be unloaded with the spear/harpoon packed separately).

Golf Equipment

Golf equipment accepted as checked baggage providing it does not exceed the maximum weight restrictions for checked baggage and is packed in a recognized bag or case to safeguard against damage.

The bag can be up to a maximum size of 190 cm x 75 cm x 65 cm (75in x 29.5in x 25.5in).

A golfing umbrella or parasol carried separately counts as one item of baggage.

Skiing equipment

Ski and snowboard equipment accepted as checked baggage up to 190 cm (75in) in length provided it is packed correctly. Following conditions should be met:

  • Skis and snowboards are packed in a recognized ski or snowboard bag;
  • Ski poles packed together with skis;
  • Ski boots packed separately from skis or snowboard – either within passenger free allowance or in another bag (any bags over your free allowance are subject to additional charges).

Surfing equipment

  • Surfboards can be accepted as checked baggage providing, they do not exceed the maximum weight restrictions for checked baggage and are packed in a recognized bag or case to safeguard against damage.
  • The bag containing the board can be up to a maximum size of 190 cm x 75 cm x 65 cm (75in x 29.5in x 25.5in).

Sporting rackets and sticks

Rackets and sticks are not permitted in hand baggage but can be packed within checked baggage. Any racket or stick carried separately counts as one item of baggage.

WHEELCHAIR

A wheelchair is transported without any additional charge if it is required for the mobility of a passenger. Avion Express Malta Ltd., requires passengers to report the use of a wheelchair at least 48 hours before departure.

Battery powered wheelchair with non-spillable wet battery

A maximum of 1 spare battery may be carried per passenger.

Any battery(ies) removed from the mobility aid and any spare battery must be carried in strong, rigid packaging, protected from short circuit and stowed in the cargo compartment.

Battery powered wheelchair with ion battery

Any battery removed from the mobility aid and any spare batteries must be carried in the cabin and protected from damage (e.g., by placing each battery in a protective pouch) and the battery terminals protected from short circuit (by insulating the terminals, e.g. by taping over exposed terminals). A removed battery must not exceed 300 Watt-hours (Wh). In addition, one spare not exceeding 300 Wh or two spares not exceeding 160 Wh are permitted.

SPORTING WEAPONS

Passengers may take with them their sporting and hunting weapons. These weapons are subject to the following security measures, which must be complied with:

  • Weapons and firearms can be carried only in hold baggage;
  • Weapons and firearms must be carried in strong, rigid packaging, capable of protecting weapons from damage or in their original vendor’s packing;
  • The firearms must be unloaded.

TRANSPORTATION OF ANIMALS/PETS (PETC) AND ANIMALS IN HOLD (AVIH)

Avion Express Malta Ltd., accepts the following type of animals in the cabin:

  • Pet animals (PETC);
  • Service Animals might be:

– Guide dogs;

– Emotional Support Animals – ESA (only dogs).

Pet Animals (PETC)

Only a pet animal may be carried in the cabin of the Avion Express Malta Ltd. aircraft. Passengers carrying pet animal must be in possession of a confirmed reservation for transportation animals. Pets will only be accepted for transportation provided that the passenger holds all required documentation (e.g. valid health certificate and vaccination certification) for entry of all countries of transit and destination. Cats and dogs travelling in/to/within the European Union need a passport and be identified by tattoo or chip.

Avion Express Malta Ltd. permits the transport of animals in the framework of the excess baggage regulations. The crate must have an impermeable bottom, must be placed under the passenger’s seat and the animal must not leave it during the flight.

  • Maximum Dimensions for crate: 55 cm x 45 cm x 25 cm;
  • Maximum Mass per PETC with the crate: 8 Kg;
  • Maximum one PETIC per one passenger.

If conditions above cannot be meet the animals shall be carried as checked baggage in the cargo Compartment.

Service Animals

GUIDE DOGS accompanying a BLIND and/or DEAF customer, and EMOTIONAL SUPPORT ANIMALS (ONLY DOGS) accompanying passenger with mental disability are permitted in the passenger cabin:

They are restricted to a maximum number per cabin of:

  • All flights, except to/from USA: 2 Guide Dogs. No ESA allowed;
  • All flights to/from USA and any connecting flight which is operated on behalf of Customer’s/client’s company and provided all sectors are included in 1 itinerary: 2 Service Animals in total (Guide Dog and/or Emotional Support Animal);
  • Service Animals are not considered as PETS when counting the maximum number allowed;
  • In case of 2 Service Animals on board, they must be seated at opposing ends of the cabin (always taking into account the allocation rules of PRM). Dogs must be located at the feet of the passengers;
  • During the flight a leash and muzzle must be available and has to be attached to the dog when deemed necessary by the crew;
  • Emergency exit row seats cannot be assigned for passengers traveling with Service Animals;
  • Ground staff are responsible to verify documentation so passengers could travel with their Service Animal. If the reservation desk is unable to validate the documentation, or if the advance notification is not given, the dog can be transported as PETIC or AVIH.
  • Service Animals and the accompanied passenger will be seated taking into consideration the regulations governing the allocation of seats to PRM;
  • Whenever the flight is not full, an effort will be made to leave the adjacent seats free;
  • The following requirements should be complied if travelling within any country of the European Union:
    1. Identified by a tattoo or microchip;
    2. Passport issued by a veterinarian, which certifies rabies vaccine (more than 30 days and less than 12 months);
    3. Minimum 3 months of age (age required for vaccination).

EXPECTANT MOTHERS

Expectant mothers with complication-free pregnancies can fly until the end of the 36th week of pregnancy or up to four weeks before their expected due date without a medical certificate from a gynecologist. However, Avion Express Malta Ltd., recommends that expectant mothers beyond the 28th week of their pregnancies carry a current letter from a physician which states the following:

  • confirmation that the pregnancy is progressing without complications;
  • the expected due date;
  • the doctor should expressly state that the patient’s pregnancy does not prevent her from flying. If there are any doubts about the passenger’s length of pregnancy check-in agent has a right to request the passenger to declare this in writing.

PASSENGERS REQUIRING OXYGEN SUPPLY DURING THE FLIGHT  

Passengers are allowed to bring their own portable oxygen cylinders not exceeding 5 kg gross weight. Portable oxygen must meet IATA DGR requirements. Prior approval from Avion Express Malta Ltd., is required. Such cases must be coordinated with the airline at least 48 h prior to the flight.

Portable oxygen concentrators (POC) are permitted and in many cases are enough replacement for oxygen bottles.

Note: 150% of battery time is required in POC devices based on the flight time. If necessary additional batteries must be taken and properly packaged.

Medical certificate from physician required stating that passenger is fit to travel alone either with a medical escort.

CARRIAGE OF INFANTS

An infant shall be carried on the lap of an adult passenger or in a certified child seat. If an infant is traveling on the lap of adult passenger one infant should be accompanied by one adult on board the aircraft. Infants are not entitled to their own seat unless an additional seat is booked for an infant traveling in Child Restraint Device (child seat).

To avoid damage to the infant’s health, we recommend that newborn infants under 14 days old are not carried on flights.

CHILD RESTRAINT DEVICES

Child Restraint Devices in the form of a Child Car Seat may be used onboard aircraft for an infant or a child (a separate seat shall be booked in advance for an infant). CRD can be used if the following conditions are met:

  • CRD approved for use in aircraft by the competent authority on the basis of a technical standard and marked accordingly;
  • CRD approved for use in motor vehicles according to the UN standard ECE R 44, -03 or later series of amendments;
  • CRD approved for use in motor vehicles and aircraft according to Canadian CMVSS 213/213.1;
  • CRD approved for use in motor vehicles and aircraft according to US FMVSS No 213 and manufactured to these standards on or after 26 February 1985. US approved CRDs manufactured after this date must bear the following labels in red letters:

– ‘THIS CHILD RESTRAINT SYSTEM CONFORMS TO ALL APPLICABLE FEDERAL MOTOR VEHICLE SAFETY STANDARDS’; and – ‘THIS RESTRAINT IS CERTIFIED FOR USE IN MOTOR VEHICLES AND AIRCRAFT’;

  • CRD qualified for use in aircraft according to the German ‘Qualification Procedure for Child Restraint Systems for Use in Aircraft’ (TÜV Doc.: TÜV/958-01/2001); and
  • devices approved for use in cars, manufactured and tested to standards equivalent to those listed above. The device should be marked with an associated qualification sign, which shows the name of the qualification organization and a specific identification number, related to the associated qualification project.

CARRIAGE OF UNACCOMPANIED MINORS

Children between the age of 5 and 12 years will be accepted to travel unaccompanied provided that the child is escorted by the parent or guardian both at the airport of departure and the airport of arrival. A UMNR (Unaccompanied Minor) form shall be properly issued and the parent/guardian shall remain with the child as long as possible before boarding.

The name of the person who will meet the child at the destination airport must be provided at the check-in desk.

LENGTHY TARMAC DELAYS AT U.S. AIRPORT

The Code of Federal Regulations (CFR) Title 14 → Chapter II → Subchapter A → Part 259 defines as “Tarmac Delay” the holding of an aircraft on the ground either before taking off or after landing with no opportunity for its passengers to deplane.

The regulation applies to all the flights of a certificated or commuter air carrier if the carrier operates scheduled passenger service or public charter service using any aircraft originally designed to have a passenger capacity of 30 or more seats, and to all flights to and from the U.S. of a foreign carrier if the carrier operates scheduled passenger service or public charter service to and from the U.S. using any aircraft originally designed to have a passenger capacity of 30 or more seats.

Avion Express Malta Ltd. “Contingency Plan for Lengthy Tarmac Delays”

This Contingency Plan has been developed to reflect our commitment as a full-service premium carrier and to provide our customers with clear information about what they can expect from us, particularly during occasional irregular operations. The Contingency Plan contains specific commitments which will allow us to act promptly to meet our customer’s needs and expectations.

  • For international flights covered by this Contingency Plan, Avion Express Malta Ltd., will not permit an aircraft to remain on the tarmac for more than 4 hours and return to the gate, or another suitable disembarkation point, where passengers will be allowed to deplane.
  • Delays longer than four hours may be necessary if there are safety-related or security-related restrictions or air traffic control advises the Commander that returning to the gate or permitting passengers to disembark elsewhere would significantly disrupt airport operations.
  • Avion Express Malta Ltd. will provide information about a change in the status of a flight within 30 minutes after becoming aware of such a change and will update delay information every 30 minutes thereafter, including reasons for the delay, if known.
  • Passengers on delayed flights will be notified beginning 30 minutes after scheduled departure time, including any revised departure time that passengers were notified about during boarding, and every 30 minutes thereafter that they have the opportunity to deplane from an aircraft that is at the gate or another disembarkation area with the door open if the opportunity to deplane actually exists.
  • For all flights covered by this Contingency Plan, Avion Express Malta Ltd., will provide adequate food and drinking water no later than two hours after the aircraft leaves the gate (in the case of departure) or touches down (in the case of arrival) if the aircraft remains on the tarmac.
  • Service may be precluded if there are safety-related or security-related restrictions or the Commander determines that the commencement of service would lead to further delays or missed opportunities for departure.
  • For all flights covered by this Contingency Plan, Avion Express Malta Ltd., will provide operable lavatory facilities, comfortable cabin temperature, as well as adequate medical attention if needed, while the aircraft remains on the tarmac.
  • Avion Express Malta Ltd. has sufficient resources to implement this Contingency Plan.
  • Avion Express Malta Ltd. has coordinated this Contingency Plan with local airport authorities, U.S. Customs and Border Protection (CBP) and the Transportation Security Administration (TSA) at each U.S. large hub airport, medium hub airport, small hub airport and non-hub airport that the carrier serves, as well as its regular U.S. diversion airport.

Passengers Deplane

If the Commander determines that passengers can safely get off the plane during a long delay, passengers will be notified that they can choose to get off the plane. The Commander or Senior Cabin Crew will typically make an announcement via the airplane’s speaker system, but cabin crew may also walk the aisles of the aircraft to notify passengers.

The Commander will provide updates every 30 minutes reminding passengers that they can deplane if the opportunity to deplane continues to exist.

Passengers should be aware that if they choose to get off the airplane during a tarmac delay, airlines are not required to let them back on the airplane. The flight may take off without them and passengers may be responsible for finding another flight.

If passengers decide to exit the aircraft during a tarmac delay and the aircraft eventually takes off for its intended destination, the airline may not be required to offload any passenger’s checked bags before the plane takes off. Passengers will need to contact the airline about returning their checked luggage at a later time.

BAGGAGE CHARGES

If payment is made 36 hours and earlier before departure If payment is made less than 36 hours before departure
Baggage overweight over 20 kg (up to 32 kg / 1 PC) / exceeding size limitations 30 EUR 40 EUR
Special and sporting items (per piece up to 32 kg) 50 EUR  60 EUR
Pets / Service Animals in cabin (per unit) 30 EUR 40 EUR
Pets in hold (per unit) 30 EUR 40 EUR
Additional piece of hold luggage* 30 EUR 40 EUR
Additional piece of cabin luggage 30 EUR 40 EUR

* Note each passenger can take 20 kg of hold baggage free of charge. The number of luggage units is not limited if the total luggage weight allowance is not exceeded.

ADDITIONAL SERVICE CHARGES

If payment is made 36 hours and earlier before departure If payment is made less than 36 hours before departure
UNMR (unaccompanied minor) fee 50 EUR 60 EUR

PASSENGER RIGHTS

Regulation (EC) No 261/2004 of the European Parliament and of the Council establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights.

If you have been denied boarding, your flight has been cancelled or you have suffered a long delay, you are entitled to request compensation and assistance in accordance to Regulation (EC) No 261/2004 that outlines passenger rights in the previously noted cases.

The above-mentioned regulation in the English language can be found here.

Passengers shall contact the airline to request reimbursement or compensation.

The body responsible for the enforcement of Regulation (EC) No 261/2004 in the Republic of Malta:

Transport Malta Civil Aviation Directorate

Triq Pantar,Ħal Lija LJA 2021, Malta

Phone +356 21222203

Fax +356 21250365

E-mail info.tm@transport.gov.mt

The European Commission also provides a platform for Online Dispute Resolution (ODR).

The platform can be found under http://ec.europa.eu/consumers/odr/