Current travel information: COVID-19

INFORMATION FOR PASSENGERS BEFORE THE FLIGHT

Dear Passengers,

We are happy to meet You on our aircraft. Your safety is our top priority, we are adhering to the highest up-to-date standards of aviation regulatory bodies, and we work to ensure that appropriate preventive measures are taken to prevent the spread of COVID-19 virus. To make Your journey safe and smooth, we ask You to follow the recommendations below.

LATEST TRAVEL RESTRICTION UPDATES

As travel restrictions are not yet stable and changing depending on the present situation in the countries, we recommend You to check the latest updates before You fly.
Check the latest information about travel regulations on official websites and with local embassies, to ensure You meet the necessary requirements to enter Your destination. This applies to the countries You travel to and/or return to.
Daily updated information regarding travel restrictions is available on the IATA webpage.

PLAN THE JOURNEY:

  • Do not go to the airport if You have the following symptoms:
    – Fever
    – Cough
    – Shortness of breath
    – Loss of taste or smell
  • During the whole journey, wear a medical face mask, ensure their correct use and disposal, and replace every 4 hours (unless instructions say otherwise)
  • If due to medical condition You cannot wear a mask, please be ready to provide a medical certificate to the aircraft crew, stating Your condition
  • Observe physical distancing (1.5 meters)
  • Wash Your hands regularly for at least 20 secs with soap and water or, where not available, use alcohol-based hand sanitizing solutions
  • Cover Your mouth and nose with a tissue or flexed elbow when sneezing or coughing
  • Limit direct contact with surfaces and people
  • It is always handy to have Your personal disinfecting wipes or liquid in a quantity that is allowed to have with You on board of the aircraft (max 100 ml)
  • Leave enough time to allow for airport checks and new procedures, since it may take much more time
  • Be patient and kind to each other

AT THE AIRPORT:

  • Be aware that only travellers are allowed to enter the airport terminal building. The only other people who should enter the airport terminal are people accompanying or picking up a passenger requiring assistance – Person with Reduced Mobility or Unaccompanied Minor
  • Follow cough etiquette and wear a medical face mask for Your own protection and Your fellow passengers (children up to 6yo are allowed to travel without masks)
  • Expect to be refused to enter the airport buildings and be denied aircraft boarding if You do not wear a face mask. Click here for the instructions on how to put on, use, take off and dispose of a mask
  • If due to medical condition You cannot wear a face mask, please be ready to provide a medical certificate stating Your condition
  • Do not forget to wash Your hands regularly for at least 20 secs with soap and water or, where not available, use alcohol-based hand sanitizing solutions which will be available at the airports
  • Keep physical distancing (1.5 meters) where possible. Observe physical barriers or signs indicating distancing requirements
  • Minimise Your use of airport facilities
  • Check-in Your luggage and belongings that are not vital for Your trip while on board the aircraft
  • Expect that thermal screening may take place at the airport

TO FLY SAFELY:

  • Aircraft disinfection is carried according to all EASA Safety Directive requirements
  • Sanitizing liquid will be available on the aircraft for use during the flight
  • Our fleet is equipped with High-Efficiency Particulate Air (HEPA) filters, that have demonstrated good performance with particles of the SARS-Cov-2 virus size as well as are ventilated on the ground at regular intervals
  • You are welcome to have additional personal protective equipment with You but bear in mind, that the crew of the aircraft has a final decision not to allow to use it if this equipment:
    – obstructs access to emergency equipment
    – prevents cabin crew access to monitor passengers and seating areas
    – prevents access to oxygen masks
    – impedes evacuation routes for You or any other person on the airplane

ON THE PLANE:

  • Expect to be refused to board the aircraft if You do not wear a mask
  • Have patience – the boarding and disembarkation process may take a while longer to keep a physical distancing in practice
  • Practice hand hygiene, follow cough etiquette and wear a medical face mask
  • Expect to see our crews wearing protective masks and gloves
  • Watch the cabin safety demonstration to be aware of specific instructions for Your flight
  • If You feel ill while travelling, inform the crew and seek medical care as soon as possible
  • Limit Your movement in the cabin to that essential for well-being, such as medical case and/or visiting the lavatories (queuing is not allowed)
  • It is recommended to limit the use of air ventilation outlets if it is not too hot in the cabin
  • Please adhere to and follow all crew instructions, comply with the latest health care requirements in order not to endanger the health of all the occupants of the aircraft. Bear in mind that non-compliance will not be tolerated.